Terms And Conditions
Returns & Warranty
We offer free returns on all our products. You can return the products you have purchased within 7 days of receiving the item(s) for a full refund.
• You have the right to return any/all products you have purchased directly from our website within 7 days of receiving the item. Instructions given below.
• “Complimentary” items (or any free product received as part of a promotional offer such as the free strap campaign) are not eligible to be exchanged and must be returned along with the other items in your order for us to accept your return.
• The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.
• Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.
• Kindly note that you may be subject for the shipping expenses in returning this package to us.
• Michael Bans does not take responsibility for any items lost during the return shipping.
The process below is only for products purchased directly from our website. Online orders cannot be returned to a local retail store. If you made your order from an authorized website or store, please contact them directly for further assistance.
“Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order for us to accept your return.
To initiate the return process for your online order, please make sure to read our return policy and terms below to ensure your return is accepted, then follow the instructions below:
- Register your return using the following link and receive your free return shipping label: https://michaelbans.in
- Please pack the watch/accessory the same way it was delivered. Do not bend the leather bands around the cushion of the gift box.
Leather watches should be placed flat with the lower part of the wristband placed inside the elastic band and the watch facing upwards.
- Please print the return shipping label and documents created and paste the first 2 pages on top of the package.
If the package is handed over to the courier person without the shipping label and if the package is not traceable, Michael Bans will not be responsible for the same.
- Hand in the parcel to the courier and get the signature of the pickup courier person on the Manifest Copy ( 3rd page ) and keep it with you as an acknowledgement.
- The pick up will be automatically scheduled within 3-5 working days from registering your return.
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.
If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, we will notify you by email.
We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete. Please note that your refund may take up to 20 working days to reflect on your account.
During this period, please expect longer delays for return pick-up, refund and exchange due to external factors outside of Michael Bans’s, and our courier’s, control. Do not worry about if you face any delays. Rest assured that all requests are handled on a priority basis and our teams are doing their best to ensure to serve you as swiftly as possible. We apologize in advance for any delay in handling your return and for any inconvenience this may cause. We truly appreciate your patience and understanding during this time.
Once we have received your Order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
You may pay with either credit or debit cards, cash on delivery (“COD”), Unified Payments Interface (UPI), Net banking, and Wallets. Michael Bans does not store any credit card numbers.
PAYMENT BY CARD
Pay with your Visa, AMEX or MasterCard securely over the Internet. Your payment is handled by Adyen with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Michael Bans may automatically cancel your order.
Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honored.
All prices shown at https:// www.michaelbans.in are inclusive of any applicable alternate indirect tax (such as, but not limited to, Goods and Services Tax (GST)) in accordance with the applicable legislation. If the GST rate applicable or any other indirect tax rate on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified.
Orders made in another person's name without his consent, or otherwise will be reported to the authorities. Michael Bans holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Michael Bans to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Consumers have the right to return the order for free within 30 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Michael Bans in order to get an address to send the goods to. If an item is damaged during transport, Michael Bans should be contacted within 30 days for information about compensation.
Note that Repair/Replacements will be charged in the following cases, even during the warranty term.
- Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
- Failure or damage caused by unjustifiable repair or modification
- Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
- Esthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the color on the wristband and the peeling of the plating)
- If the warranty is not submitted along with the watch.
- Battery replacement will be charged even during the warranty term.
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
Michael Bans has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the colour settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
DELIVERY AND CANCELLATIONS
Michael Bans ships worldwide. Deliveries are made in cooperation with the postal services and their partners have the right to cancel purchases and return delivered goods by contacting Michael Bans’s customer service or using the contact form on Michael Bans’s website within 30 days from receiving the goods https://michaelbans.in, provided the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the cost and risk for transporting the returned goods to Michael Bans.
In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfil the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Michael Bans either by email or telephone. If a product has been discontinued Michael Bans has the right to cancel the purchase and refund the paid amount to the customer. Michael Bans will notify the customer of a replacement or equivalent products if available.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 30 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Michael Bans should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults. Michael Bans has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
No transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Michael Bans to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personal Information, neither Michael Bans nor any of our service providers can ensure or warrant the security of any information you transmit to us over the internet. Any such transmission is done at your own risk.
Michael Bans responsibility for errors in connection to delivery is limited to existing conditions of sale. Michael Bans bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
Michael Bans shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labour disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Michael Bans or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Michael Bans.
The https://michaelbans.in website may include user generated content from for example social media applications. Michael Bans does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
RETENTION OF TITLE
All products remain in Michael Bans property until full payment is made.
All attempts at fraud reported to the authorities and Michael Bans reserves the right to cancel the purchase if any suspicion is raised.
GOVERNING LAW AND JURISDICTION